October 03, 2016
I've been having bad luck with web-based purchases this year.
A few months ago I put in an order to NewEgg for a couple of 256G flash drives, about $500 worth. Well, they shipped (they say) and Fedex delivered (they say) and I never saw them. So I put in a complaint and it was "investigated" and in the end NewEgg kept my money and Fedex said that they were sure it was delivered, and I ended up with nothing.
There are three likely possibilities here. First, Fedex delivered to the wrong address. Second, they did deliver here and one of my neighbors took it. (The package was shipped without "signature required".) Third, from their point of view: I actually did receive the package and am trying to rip them off.
That last one is wrong, but I'm sure it's happened other times, probably quite a lot.
So I'd like to get more of those flash drives but NewEgg is off my list now.
There are certain OTC pharmaceuticals I use pretty regularly, and I've been getting them from drugstore.com. Once in a while I put in a huge order, and when I get low weeks or months later I put in another one. Like last Thursday.
Well, like a lot of places like that they have multiple warehouses and it turned out one of the things I wanted shipped from Nevada and the rest shipped from Illinois. All of them shipped Friday afternoon by Fedex overnight. Or so they said. I got tracking numbers and everything.
Well, the one from Illinois was delivered today, right on schedule. ("Overnight" means "over a weekend" if one gets in the way.) The Fedex status for the other one suggests that they did the computer stuff with Fedex to get a delivery number, but Fedex never received it. And neither did I.
So back on the web to file a complaint. But not gonna happen. Turns out that drugstore.com got acquired and last Friday was its last day in business. The web site redirects to Walgreen's now, and my login doesn't work on the Walgreen's web site.
I'm a victim of short-timer syndrome, I suspect. Last day of work forever for an employee in Nevada, who said, "Fuck it" and didn't finish the order to ship it. Probably closing time came and the manager said, "No overtime!" and chased everyone out even though there were still orders to finish.
I've been buying stuff through the web for 20 years and this is the first (and second) time I've ever had problems. This second time wasn't as expensive; the order that didn't ship was about $30. All I can do is sit here and seethe. Fortunately, the stuff I needed most was in the box that did ship which I did receive.
Posted by: Avatar_exADV at October 03, 2016 07:16 PM (/lg1c)
Posted by: Steven Den Beste at October 03, 2016 07:29 PM (+rSRq)
I've had UPS leave 'signature required' packages on my front porch. Just a $1000 rifle coming back from warrantee repairs, nothing important.
It's a crap shoot, not going and picking up things yourself, that's for sure. I've always gotten the stuff in the end, but I've doubtless ordered a lot less stuff than you that way.
Posted by: Brett Bellmore at October 04, 2016 02:02 AM (l55xw)
Posted by: RickC at October 04, 2016 02:00 PM (ECH2/)
I'll be darned. The second box was just delivered.
Fedex tracking says it was shipped Monday, and Fedex took two days to get it here.
Posted by: Steven Den Beste at October 05, 2016 11:17 AM (+rSRq)
Enclose all spoilers in spoiler tags:
[spoiler]your spoiler here[/spoiler]
Spoilers which are not properly tagged will be ruthlessly deleted on sight.
Also, I hate unsolicited suggestions and advice. (Even when you think you're being funny.)
At Chizumatic, we take pride in being incomplete, incorrect, inconsistent, and unfair. We do all of them deliberately.
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