1 I had Netflix back when it first started... I liked it, but just wasn't getting enough use out of it (and at the time, turnarounds were about a week).

My parents just signed up, and are experiencing much better turnarounds (despite being nowhere near a city).  They had me experiment with the online viewer a little--it uses Windows Media Player 11 to stream the video, so you can't save it and port it over to a TV unless you have something like a VGA connection on your TV.  It can be made to work, but the streaming (and DRM) can obviously cause problems depending on your system and connection.

The bigger problem, though, was actually the selection.  Apparently, most studios won't allow Netflix to stream anything beyond 50s B-movies (plus the occasional classic like Bridge on the River Kwai).  Until that changes, don't expect to sign up and watch any movie you like at the touch of a button; subscribe (or don't) based on the normal mail service (which IMHO is pretty good--if I had time to spare, I would).

2 Dad bought a battery from JC Penny for his Mustang, way back, that was guaranteed for the life of the car. To their credit, even though they haven't had an automotive division in years, they still honor that guarantee; every so often Dad goes in for a replacement, they fill out a voucher and send him to an auto parts store to pick one up. 35 years and still going...

3 Heh. Avatar, before I joined the Corps I spent three years working at JC Penney. I was in the service corridor, which means I dealt with returns among other things. People like your father caused us a huge pile of paperwork. But the founder was very big about being "A man of your word", and the company still tries to live up to that. It helps develop customer loyalty, too.

Being in the service corridor meant dealing with catalog orders and customer problems. After so many angry old biddies screaming at me ("Ma'am, soaking in cat urine is not 'normal wear and tear' for a rug,") no drill instructor ever got into my head.

4 I could never do customer service or sales. There's simply no way I could put up with all the idiots; I'd insult one or throw a punch before the end of the first week, and then be out on my ear.

5 Yeah, I hear you, Steven. 

6

"I could never do customer service or sales. There's simply no way I could put up with all the idiots; I'd insult one or throw a punch before the end of the first week, and then be out on my ear."

In that case, the phrase "lifetime guarantee" means that when the item breaks, the customer service rep kills you for complaining about it...

7 I tried watching Netflix online with mozilla, but it wouldn't work, so I had to use Internet Explorer.