October 25, 2009

Curse you, Adobe

I just tried using Flash 9 and was told I needed to register again. So I let it, and it told me that my serial number had reached its limit on the number of registrations. One of the things they told me I could do is find one of the other places where I'd installed it and deregister.

The problem is, most of those don't exist any longer. For instance, there was a copy on Arcturus one time, but I deleted it. It seems that doing a Windows uninstall doesn't involve calling home to deregister, so that one still counts.

I think what this means is that I'm going to have to put the 200G drive back into Procyon and bring up Vista again, so that I can deregister the copy which is on there.

But I shouldn't have to do so. This copy of Flash was working under Vista; doing a Win7 upgrade shouldn't make it stop working.

UPDATE: Well, before I try that, I'll see if Adobe tech support can help me. (Heh heh heh heh...HAA HAA haa haaa... I break myself up sometimes.)

UPDATE: I'll be damned. It's the next day, and I received an email response this morning telling me that they'd fixed it. I assume they incremented my use-count. Anyway, I just did the registration thing again, and this time it didn't bounce.

So good going, Adobe tech support!

Posted by: Steven Den Beste in Computers at 05:40 PM | Comments (4) | Add Comment
Post contains 237 words, total size 1 kb.

1 I did the same thing on my upgrade, except I didn't have the good sense to have the old hard drive...I just registered my 5th computer in iTunes, and only two of those are extant.

Posted by: CatCube at October 25, 2009 06:20 PM (4WWhC)

2 iTunes actually does this correctly. Once you register your fifth computer, they include a button that lets you deregister _all_ your computers. You can then re-register only the computers you're actually using. Of course, that doesn't help with Adobe. But I suspect that with Windows 7 entering wide release, Adobe will be hearing from more than one customer about the registration problem.

Posted by: renpytom at October 25, 2009 07:02 PM (vkkAp)

3 The problem is that they're in a situation where they can say, "We don't care, because we don't have to."

Posted by: Steven Den Beste at October 25, 2009 07:12 PM (+rSRq)

4 I know that iTunes does let you declare "bankruptcy" on your accounts periodically (I think no more than once every two years or something), and I'm glad for it...I'll probably be getting a new box in a couple of months.  I'm mostly pissed at myself for not remembering to deactivate my account on XP before throwing the Win7 DVD in.  As well as not thinking of it on the reinstalls I did on my laptop while deployed to Afghanistan.

Posted by: CatCube at October 25, 2009 07:24 PM (4WWhC)

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