December 16, 2011

The hassles of security

Bank of America put a hold on my credit card again. They called the number they had on file (my brother's business answering machine) and asked that I call back.

So he emailed that info to me.

Yesterday I scheduled a $250 delivery of groceries from Safeway for today. This morning they called me to tell me the credit card charge had bounced. So we cancelled it, and I apologized to them.

And found the email, and called BoA.

A couple of days ago I bought an upgrade to a program I use quite a lot, Sothink SWF Decompiler. Sothink is a Chinese company, and they do their online sales through a company in the Netherlands. BoA thought that it might be a fake charge, and I guess I can understand that. I confirmed to them that it was really me, and they unblocked my card again.

But my groceries didn't get delivered. I'll probably go over to the grocery store this weekend, to get a few things I'm low on, and to confirm that my card is working again. Then I'll do that delivery again.

(Why do I get groceries delivered sometimes? Maybe every three months I do that, to stock up on things that are bulky or heavy, like canned soup and soda pop. Stuff that I can't really bring home myself using my shopping cart, which is the only other way, since I don't have a car.)

I can't really blame BoA for this. Since my account did get compromised once, I suspect I'm now on a high-suspicion list. And though this is a hassle, it's a damned sight better than if someone spent a bunch of my money illicitly without BoA stopping them.

So deep down, I'm grateful to them. But I thought I was going to get food today! And I've been grumbling about it all afternoon.

Posted by: Steven Den Beste in Daily Life at 03:21 PM | Comments (2) | Add Comment
Post contains 316 words, total size 2 kb.

1 There are few things more emotionally comforting than a well stocked larder.  (A well stocked banking account being one of those.)

Posted by: Dave Young at December 16, 2011 04:12 PM (ZAk0Z)

2

I've had credit cards locked three times.

Once when I left college, and bought a bunch of furniture and household items in a town ~5 hours away from where the card had always been used before (and only once a semester to buy books).

Once when I bought a huge high end gaming computer, back when you had to do such things to play games.

And once when my card number was actually stolen. 

It's scary how much data-mining they must do, as 2 online purchases that didn't match my "buying pattern" set the flag.  And this was my (domestic) online-shopping card.

I do have another card where, every time I order from CDJapan/amazon.co.jp, they robo-call me with a "log in and verify recent charges, and call us back if any of them look suspicious."  Not as safe as locking down the card, but not as tedious either.

Posted by: Mikeski at December 16, 2011 11:38 PM (1bPWv)

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